Returns & Exchanges

We want to help you curate the background for your best life, and bring you items that fill your home with smiles. If you are unsatisfied with your purchase for any reason, or change your mind, please see the following information:

RETURNS

If you are unsatisfied with a purchase, please contact us at info@shoplohome.com within 14 days of your delivery. Returned merchandise must be in original, unused (and unwashed) condition and accompanied by the original Order Confirmation or Packing Slip.  We cannot refund original shipping charges, or return shipping fees. Unsolicited online returns will not be accepted.

Returns after 14 days will not be accepted. 

We do not accept returns for lighting, wallpaper, cut fabric, custom products, nor furniture. We suggest ordering samples and asking any questions you may have prior to purchase. 

CANCELLATION POLICY

Unfortunately we are unable to cancel most of our orders.

If the item is returnable, please feel free to return your order to us after you receive it for a full refund of the merchandise value, less shipping. 

If you need to cancel a custom furniture, fabric, or wallpaper order, please email info@shoplohome.com immediately, and if it is possible to intercept the order before it makes it to the manufacturer, we will try our very best to do so. 

PRODUCTION QUALITY

Our printed and dyed textiles are composed of natural fibers that have a bit of character. These irregularities are not considered defective as they are the nature of the product.  Dye-lots for our solid fabrics could vary slightly from batch to batch. Defective products might include pillows with broken zippers and large, obvious misprints or stains.