PARCEL & PALLET DELIVERY
Parcels and pallets will be shipped via USPS, UPS, or FedEx. Some of our items are currently drop-shipped directly from the manufacturer to save you extra shipping costs. If any of these products arrive damaged, please email pictures and an explanation of the damages to email@example.com within 24 hours so we can initiate the claims process.
WHITE GLOVE DELIVERY
Sofas and Lounge Chairs will be delivered via white glove service by a third-party delivery service in your area. Items shipping white glove will be brought into your home, placed into the room of your choice, unpacked, and packaging removed. Your customer service representative will communicate all third-party delivery information with you. Please note, if you miss your confirmed and scheduled delivery, you may be responsible for a redelivery fee which is set by the delivery company.
RETURNS & EXCHANGES
We want to help you curate the background for your best life, and bring you items that fill your home with smiles. If you are unsatisfied with your purchase for any reason, please contact us at firstname.lastname@example.org within 30 days of your delivery. Returned merchandise must be in original, unused (and unwashed) condition and accompanied by the original order Confirmation or packing slip. Unsolicited online returns will not be accepted.
We do not accept returns or exchanges for rugs, lighting, wallpaper, cut fabric, ginger jars (and other ceramic products), custom products, or furniture. We suggest ordering samples and asking any questions you may have prior to purchase. If your order arrives damaged please see the shipping section above for instructions. Additional information can be found in each product's description.
If the item is returnable, please feel free to return your order to us after you receive it for a full refund of the merchandise value, less shipping.
If you need to cancel a custom furniture piece, ceramic product, fabric, or wallpaper order, please email email@example.com immediately, and if it is possible to intercept the order before it begins production, we will try our very best to do so. However, if the product has already gone into production, the order is unable to be cancelled.
Our printed and dyed textiles are composed of natural fibers that have a bit of character. These irregularities are not considered defective as they are the nature of the product. Dye-lots for our solid fabrics could vary slightly from batch to batch. Defective products might include pillows with broken zippers and large, obvious misprints or stains.
Ceramic products are made by hand and therefore may have a bit of character such as brushstrokes, variation in glaze concentration, and small imperfections in the glaze or body. Glaze color may also vary slightly from product to product.This is the nature of a hand-made product. Defective products include chips, cracks, and large or obvious blemishes.
All casegoods (tables, chests, and shelves) are built to order by hand and inspected by a Lo Home representative before leaving our warehouse. We follow strict quality standards for each piece and will only send the product to your home if it passes inspection. In the event that a piece arrives damaged or defective due to shipping damages, please follow the instructions above for pallet deliveries. Defective products include broken or defective hardware, inoperable drawers and dents/chips in the visible portions of the product due to shipping damages.